CUSTOMER CARE
Refund & Returns Policy
Returns
Estate Jewelers accepts eligible returns within 30 days of purchase. After 30 days, a refund or exchange cannot be offered.
To be eligible, an item must be unused, in the same condition in which it was received, and in its original packaging. A receipt or other proof of purchase is required.
Refunds
Once a return is received and inspected, Estate Jewelers will notify you whether the refund is approved or rejected. Approved refunds are applied to the original payment method. Processing time may vary by card issuer or bank.
Only regularly priced items are eligible for refunds. Sale items are not refundable.
Exchanges
Items are replaced only when defective or damaged. Contact Estate Jewelers before returning an item so the team can confirm the appropriate next step.
Return Shipping
Customers are responsible for return-shipping costs, and original shipping costs are non-refundable. For items valued over $75, use a trackable shipping service or shipping insurance. Estate Jewelers cannot guarantee receipt of an uninsured return.
START A RETURN
Contact us first
Email:
estatejewelers@att.net
Phone:
(626) 441-0621
Return address:
700 Fair Oaks Ave, Suite C
South Pasadena, CA 91030